REFUND POLICY

At Vape&Twist, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below for details on how to return items and receive a refund.

1. Eligibility for Refunds

We may collect the following types of information:

To be eligible for a refund, the following conditions must be met:
The item(s) must be returned within 14 days of the delivery date. The item(s) must be unused, in their original packaging, and in the same condition that you received them. Proof of purchase (such as a receipt or order confirmation) must be provided.

 

2. Non-Refundable Items

The following items are non-refundable:
Opened or used e-liquids, vape juices, or any consumable products. Items that have been damaged due to misuse, alteration, or improper handling. Sale items or items purchased with a discount code (unless defective).

 

3. How to Request a Refund

To request a refund, please follow these steps:
Contact Us: Email our customer service team at vapeandtwist.co.uk to initiate the refund process. Please include your order number and reason for the return. Return Authorization: Once your request is approved, you will receive a return authorization number (RMA) and instructions on how to return your item(s). Ship the Item(s) Back: Please securely pack the item(s) in their original packaging and include the RMA number inside the package. You are responsible for paying the shipping costs for returning your item(s). Inspection and Refund Processing: Once we receive your returned item(s), we will inspect them to ensure they meet the eligibility criteria. If approved, your refund will be processed within [5-10] business days. The refund will be issued to your original method of payment.

 

4. Shipping Costs

If you haven’t received your refund within the stated timeframe:
First, check your bank account or credit card statement. Then, contact your bank or credit card company as processing times may vary. If you’ve done all of this and still have not received your refund, please contact us at vapeandtwist.co.uk.

 

5. Late or Missing Refunds

You have certain rights regarding your personal information:
Access: You can request access to the personal information we hold about you. Correction: You can request that we correct or update any inaccurate or incomplete information. Deletion: You can request that we delete your personal information, subject to certain exceptions. Opt-Out: You can opt out of receiving promotional communications from us at any time by following the unsubscribe instructions provided in such communications.

 

6. Exchanges

If you wish to exchange an item, please follow the same procedure as outlined above for returns. Once the returned item is received and inspected, we will send out the replacement item, subject to availability.

 

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at vapeandtwist.co.uk with details and photos of the damage. We will arrange for a replacement or refund at no additional cost to you.

 

8. Contact Us

If you have any questions or concerns about our refund policy, please contact us at: vapeandtwist.co.uk.