Warranty & Returns Policy

Limited Warranty

Please be aware that e-cigarette kits are made up of different parts and are therefore subject to different warranty durations.
• E-cigarette kits and devices (that use external batteries) have a 6-month warranty starting from the date of purchase.
• Batteries and mods have a finite life span depending on usage. They each have a 60-day warranty starting from the date of purchase. This warranty is void if the unit has been broken due to mishandling and/or tampering.
• Clearomizers, atomizers (also known as coils or heads), pods and tanks are consumable items and are not covered under warranty. However, if they are deemed to be Dead on Arrival (faulty on receipt) and we are notified within 7 days of you receiving them, we may replace them at our discretion.
• Coils, replacement pods and tanks have a variable lifespan. This can be anywhere between 2-14 days, but this is heavily dependent on liquid, power and usage.
• Some tank parts regardless of make or capability are likely to wear out over time. Those parts need to be regularly maintained and/or replaced to achieve good working order of the product.
• E-Liquids are consumable items, sold in sealed bottles and are not covered under warranty. The only exception to this rule is in the case of manufacturing faults, or shipping errors on our part, in which case we will replace them.
• Chargers, charging cases, leads and wall adaptor plugs are covered by a warranty period of one year (12 months) from the date of purchase. If an item has an electrical fault such as, but not limited to, failure to emit charge, we will replace it.
• Disposable E-Cigarettes - Please note that you are responsible for the costs of returning any faulty disposable that has been opened and used. If your product is deemed Dead on Arrival, we will be happy to refund your shipping cost. All products will be checked by our Quality Control team to verify the DOA status and ensure they have not been used.

We reserve the right to change our warranty conditions without notice. We also reserve the right to refuse items returned to us which do not fulfil our stated requirements.
Please note, warranties are not guarantees and only cover manufacturing faults.

Warranty Exceptions

All warranties outlined above not be applicable for:

• fair wear and tear;
• wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
• failure by you to operate or use the products in accordance with instructions;
• failure by you to carry out normal maintenance of the products including regular cleaning of components and connectors;
• any alteration or repair by you or by a third party who is not one of our authorised repairers; or
• any specification provided by you

This does not affect your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Defective or Damaged Goods

In the unlikely event that any product is defective you must inform our Customer Service team within 24 hours of receipt of the goods. Any claims made after this time period may not be accepted. Please do not dispose of any goods prior to reporting the issue, as we may require batch numbers, photographic evidence and/or request that the item is returned to us.
On receipt of defective goods, we will test and inspect the product. If the item is found to be defective we will offer you a refund or replacement within 30 days. All refunds will be processed using the same payment method used when placing the order. If the product is no longer available we will issue a refund including your postage fees, or an exchange for an alternative product of your choosing.
If the goods are deemed not to be defective or damage is caused by misuse, accidental damage or wear and tear, we will not issue a replacement or raise a credit and you will be liable for all costs incurred returning the goods to us.
We may ask you further questions either prior to or during the returns process, or give recommendations on product usage to reduce any unnecessary returns. Please assist our Customer Service team by providing as much information as possible regarding any reported defect.

Returns & Refunds

Please contact our Customer Service team prior to returning any goods. In some circumstances, you will be given a Returns Merchandise Authorisation (RMA) number which must be included with returned items.
If you are an account holder you can generate an RMA number by logging into your account, selecting My Returns and following the steps. If you are a guest user you can generate an RMA number by clicking here.
Any unsolicited or unauthorised returns may be disposed of. We currently have a WEEE (Waste Electrical and Electronic Equipment) system in place that allows you to return your old unwanted electrical goods: you can read more about the program here.
We are not responsible for items that get lost or damaged in transit. We recommend sending returns via a recorded delivery method, fully insured for the full value of goods, ensuring the correct postage amount is paid. You have a duty to take reasonable care of any goods whilst they are in your possession.
Returns must be received within 10 working days of contacting our Customer Service team. If an item is not returned within this time frame, we may not be able to accept it.
Once we have received the returned item, we will fully test it to verify the fault. Please allow up to 5 working days for it to be checked and the replacement dispatched, or credit issued.
Please ensure all returned items are packaged securely and sent to the address below, with the RMA (if applicable), full name, original order number and reason for return written on the outside:

Address of Returns:

Vape master
FAO: Customer Services
Globe medic limited
222 Deepdale Road
Preston
PR1 6QB

Our Customer Promise

Globe medic limited. wishes to be an organisation that puts the needs of the customer first. Our staff are committed to providing a responsive and professional service. We promise:

• to act in a professional manner and be always polite
• to deal with your enquiry promptly or explain the reason for any delay
• to listen and ask for your views
• to keep any promises we make
• to be open and honest and explain our decisions clearly
• to apologise when we make a mistake and put things right
• to accept your right to complain and guarantee a full investigation and considered response
• to treat you and your data with respect

We are not responsible for viruses and you must not introduce them.

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
If you wish to link to or make any use of content on our site other than that set out above, please contact us via email or telephone our customer service line on 07730411522.

Which country's laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.